All the Collaborative Data Hub News
Data Hub Infrastructure maintenance activities on 5 and 6 September 2018
03 Sep 2018
Infrastructure maintenance activities are scheduled on Wednesday, 5 September 2018 from 07:00 UTC to 16:00 UTC and Thursday, 6 September 2018 from 07:00 UTC to 10:00 UTC.
During the maintenance window the publication of new products will be temporarily delayed as follows:
We apologize for any inconvenience caused.
During the maintenance window the publication of new products will be temporarily delayed as follows:
- Wednesday, 5 September: delay of Sentinel-1, Sentinel-2 and Sentinel-3
- Thursday, 6 September: delay of Sentinel-3
We apologize for any inconvenience caused.
Collaborative Data Hub Node 1 unscheduled downtimes 31-August-2018
31 Aug 2018
Collaborative users are informed that an unscheduled service downtime occurred on access node 1 from 00:55 UTC to 01:30 UTC of the 31 August 2018.
At 08:50 UTC another downtime has started and it is currently under resolution. The service will be restored at 09:45 UTC. Products publication is delayed. Backlog is currently in the process of being recovered.
Root cause is under investigation.
Our apologies for the inconvenience caused.
At 08:50 UTC another downtime has started and it is currently under resolution. The service will be restored at 09:45 UTC. Products publication is delayed. Backlog is currently in the process of being recovered.
Root cause is under investigation.
Our apologies for the inconvenience caused.
Data Hub User Guides unavailability on 30 August 2018
29 Aug 2018
Users are informed that the Data Hub User Guides will be temporarily unavailable for two hours on the 30th of August 2018 starting from 8:00 UTC. We apologize for the inconvenience.
Sentinel-3A data unavailability on 22 August 2018
29 Aug 2018
Due to a ground segment anomaly that occurred on 22 August 2018 at approximately 13:00 UTC, all Sentinel-3A NRT/NTC/STC L1 and L2 user data covering a sensing time from 11:23 UTC to 13:04 UTC are unavailable.
The absolute sensing orbits impacted are 13086 and 13087, relative orbits 23 and 24 of cycle 35.
The absolute sensing orbits impacted are 13086 and 13087, relative orbits 23 and 24 of cycle 35.
Sentinel-3A SLSTR data unavailability on 28 August 2018
29 Aug 2018
Due to a Sentinel-3A planned SLSTR instrument maintenance activity all NRT/NTC L1 and L2 user products covering a sensing time from 08:50 to 13:55 UTC on 28 August 2018 are unavailable.
Sentinel-2A MSI decontamination between 14 and 17 September 2018
27 Aug 2018
A routine decontamination activity of the Sentinel-2A MSI is planned to take place over a continuous period of 24-hours between 15 and 16 September, from 07:00 to 07:00 UTC (corresponding to the period between absolute orbits 16877 to 16891). During this temporal window, no MSI acquisition will take place.
Correlated calibration activities will be performed around the decontamination period which will affect the nominal acquisition plan even further between 14 and 17 September from 17:00 to 09:20 UTC.
Correlated calibration activities will be performed around the decontamination period which will affect the nominal acquisition plan even further between 14 and 17 September from 17:00 to 09:20 UTC.
Sentinel-2A products (orbit range 16381 to 16392) affected by geolocation error
27 Aug 2018
Due to an on-board anomaly triggered following the collision avoidance manoeuvre performed on 12 August 2018, the Sentinel-2A products with sensing orbit in the range 16381 - 16392 have been noted with a wrong geolocation and will be removed from the DataHub catalogue.
An attempt to recover the products will be contemplated depending on the outcome of the anomaly investigation. We regret any inconvenience that this may cause.
An attempt to recover the products will be contemplated depending on the outcome of the anomaly investigation. We regret any inconvenience that this may cause.
Maintenance on ColHub Node 1 on Tuesday, 14 August 2018
10 Aug 2018
Collaborative users are informed that on Tuesday 14 August 2018 a maintenance activity will be performed on Access Node 1.
The maintenance will start at 8:00 UTC and will end at 12:00 UTC.
During the maintenance activity two short service interruptions will occur and the publication of new products will be temporarily suspended.
We apologize for the inconvenience that this might cause to your activities.
The maintenance will start at 8:00 UTC and will end at 12:00 UTC.
During the maintenance activity two short service interruptions will occur and the publication of new products will be temporarily suspended.
We apologize for the inconvenience that this might cause to your activities.
Sentinel-3A data unavailability
06 Aug 2018
Due to a Sentinel-3A planned spacecraft manoeuvre all NRT/NTC/STC OLCI and SRAL user products could be degraded from sensing time 2018/01/08 08:08 UTC to 2018/01/08 08:22 UTC.
NRT/NTC SLSTR user products could be degraded from sensing time 2018/01/08 08:08 UTC to 2018/01/08 10:27 UTC.
NRT/NTC SLSTR user products could be degraded from sensing time 2018/01/08 08:08 UTC to 2018/01/08 10:27 UTC.
Unscheduled Infrastructure Maintenance on 31 July 2018
31 Jul 2018
Users are informed that, due to an unscheduled infrastructure maintenance, the following services were unavailable today, from 08:15 to 09:28 UTC:
We apologise for the inconvenience this might have caused to your activities.
- Copernicus Open Access Hub (also including API Hub, Sentinel-3A Pre-operations Data Hub and GNSS Rinex Pre-operational Hub)
- Collaborative Data Hub - Node 1
- Copernicus Services Data Hub
We apologise for the inconvenience this might have caused to your activities.
Sentinel-2 products publication back to nominal operations (20-Jul-2018)
20 Jul 2018
Users are informed that Sentinel-2 products publication is back to nominal operations.
A storage performance issue (see news) was affecting the timeliness of publication of the products on the Data Hubs of 12-27 hours with respect to their generation time instead of the nominal 6-7 hours.
The problem has been fixed.
We apologise for the inconvenience that this may have caused to your activities.
A storage performance issue (see news) was affecting the timeliness of publication of the products on the Data Hubs of 12-27 hours with respect to their generation time instead of the nominal 6-7 hours.
The problem has been fixed.
We apologise for the inconvenience that this may have caused to your activities.
Sentinel-3A SRAL STC products delayed from 14 July 2018
16 Jul 2018
Due to a circulation delay of some mandatory auxiliary data, the production of Sentinel-3 SRAL STC products acquired between 01:29 and 22:30 UTC on 14 July 2018 is delayed and under recovery.
Sentinel-2 products publication delay since 12 July 2018 18:00 UTC due to a Data Hub infra...
13 Jul 2018
Users are informed that, as from 12 July 2018. 18:00 UTC, the Sentinel-2 products publication is delayed and cumulating backlog on all the Data Hub access points, due to an infrastructure problem at the core dissemination centre.
The hosting provider is investigating the issue and working for restoring the publication rates to their nominal conditions as soon as possible.
A news item will be published as soon as the problem is resolved.
We apologise for the inconvenience that this may cause to your activities.
The hosting provider is investigating the issue and working for restoring the publication rates to their nominal conditions as soon as possible.
A news item will be published as soon as the problem is resolved.
We apologise for the inconvenience that this may cause to your activities.
Publication of Sentinel-2A single tile repackaged products for Collaborative Ground Segmen...
05 Jul 2018
Further to the repackaging of Sentinel-2A historic data that are being published on scihub as per news https://scihub.copernicus.eu/news/News00327, colhub users are informed that a dedicated Relay Node will support the redistribution of these products towards the Collaborative Ground Segments. The re-packaged products will be published in batches to allow a progressive download of the entire repackaged dataset.
Any user interested in accessing this additional node, please, contact the following email address: colhub.support@copernicus.esa.int.
Any user interested in accessing this additional node, please, contact the following email address: colhub.support@copernicus.esa.int.
Temporary publication delay of Sentinel-2B L1C products in the Data Hubs
29 Jun 2018
As a consequence of a ground segment anomaly, the availability in the Data Hubs of several S2B L1C products with sensing date between 27 June and 29 June is delayed.
The anomaly has been solved and the recovery of the missing products has been started and is expected to be completed by Monday 02/07.
We apologise for any inconvenience this may cause.
The anomaly has been solved and the recovery of the missing products has been started and is expected to be completed by Monday 02/07.
We apologise for any inconvenience this may cause.
Sentinel-3A SRAL data unavailability
28 Jun 2018
The Sentinel-3 SRAL NRT data for the sensing time window starting from 27 June 2018 at 14:05 UTC and ending on 28 June 2018 at 06:45 UTC is delayed due to the Sentinel-3A Ground Segment anomaly on 27 June 2018.
The ground segment anomaly has been resolved.
The ground segment anomaly has been resolved.
Sentinel 3A OLCI Data Unavailability 21 June 2018 - Update
22 Jun 2018
Due to an OLCI instrument anomaly on 21/06/2018, which has now been resolved, products in the following time window are degraded (L0) and missing (L1/L2):
21 June 2018 at 15:23 UTC to 22 June 2018 09:31 UTC
21 June 2018 at 15:23 UTC to 22 June 2018 09:31 UTC
Sentinel 3A OLCI Data Unavailability 21 June 2018
22 Jun 2018
Due to an OLCI instrument anomaly on 21/06/2018, products starting from 21/06/2018 at 15:23 UTC (sensing time) are degraded (L0) or missing (L1/L2). Instrument recovery activity is ongoing.
Sentinel-3A data unavailability 18-19 June 2018
22 Jun 2018
Due to a scheduled special operation on the SLSTR instrument, all the NRT/NTC SL_1_RBT/SL_2_LST user data are not available in the following time intervals:
- From 07:50 to 12:55 UTC on 18 June 2018.
- From 07:25 to 12:30 UTC on 19 June 2018
Software Maintenance on ColHub Node 2: 22 June 2018
21 Jun 2018
Collaborative users are informed that on 22 June 2018 a data hub software update will be performed on ColHub Node 2.
The maintenance window will be from 8:00 UTC to 12:00 UTC.
During the maintenance window short service interruptions might occur.
The Collaborative access Node 1 and Node 3 will not be affected by the maintenance and they will be available to the users for queries and downloads.
We apologize for any inconvenience this may cause.
The maintenance window will be from 8:00 UTC to 12:00 UTC.
During the maintenance window short service interruptions might occur.
The Collaborative access Node 1 and Node 3 will not be affected by the maintenance and they will be available to the users for queries and downloads.
We apologize for any inconvenience this may cause.
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