All the Collaborative Data Hub News
Infrastructure maintenance activities on Wed 10 January and Thu 11 January 2018
05 Jan 2018
Infrastructure maintenance activities are scheduled on:
The maintenance will affect the Data Hub services according to the following programme:
Wednesday, 10 January 2018 from 07:00 UTC to 16:30 UTC
Affected Data Hub services:
Affected Data Hub services:
During the maintenance windows service interruptions might occur. The publication of new products will be temporarily delayed for all Sentinel missions.
We apologize for any inconvenience caused.
- Wednesday, 10 January 2018
- Thursday, 11 January 2018
The maintenance will affect the Data Hub services according to the following programme:
Wednesday, 10 January 2018 from 07:00 UTC to 16:30 UTC
Affected Data Hub services:
- Copernicus Open Access Hub (also including API Hub and the Sentinel-3A Pre-operations Data Hubs)
- Collaborative Data Hub - Node 1
- Data Hub Web Portals
Affected Data Hub services:
- Copernicus Services Data Hub
- Sentinel-3A Pre-operations Data Hub
During the maintenance windows service interruptions might occur. The publication of new products will be temporarily delayed for all Sentinel missions.
We apologize for any inconvenience caused.
Sentinel-3A data unavailability: 03 Jan. 2018
03 Jan 2018
Due to a Sentinel-3A ground segment anomaly on 03 January 2018, data related to orbit #9785 to orbit #9789 are delayed.
The ground segment anomaly has now been resolved.
The ground segment anomaly has now been resolved.
Sentinel-3A data unavailability
02 Jan 2018
Due to a Sentinel-3A antenna anomaly on 01 January 2018, data related to orbit #9760 are missing.
New Sentinel-2A Spectral Response Functions
19 Dec 2017
A new version of the Sentinel-2A spectral response functions has been released.
These updated Sentinel-2A spectral responses are mainly changing the responses for bands B01 and B02, and they correct inaccurate spectral responses provided previously.
The new spectral response functions are applicable since the beginning of the mission, and they will be used by the Level-1 ground processing from 15 January 2018 (including any reprocessed products).
Users are recommended to update all processors that are using these spectral responses (e.g. atmospheric correction algorithms or any geophysical processor).
The new Sentinel-2A spectral response functions are available in the Sentinel-2 MSI Document Library as an XLS file: S2-SRF version 3.0.
These updated Sentinel-2A spectral responses are mainly changing the responses for bands B01 and B02, and they correct inaccurate spectral responses provided previously.
The new spectral response functions are applicable since the beginning of the mission, and they will be used by the Level-1 ground processing from 15 January 2018 (including any reprocessed products).
Users are recommended to update all processors that are using these spectral responses (e.g. atmospheric correction algorithms or any geophysical processor).
The new Sentinel-2A spectral response functions are available in the Sentinel-2 MSI Document Library as an XLS file: S2-SRF version 3.0.
Sentinel-3A ground segment anomaly resolved
14 Dec 2017
Following the announcement on earlier today , the anomaly affecting the Sentinel-3A ground segment has now been resolved.
As a result of the anomaly, the following products are affected:
We apologise for the inconvenience this may have caused.
As a result of the anomaly, the following products are affected:
- SRAL L2 NRT products acquired between 08:31 and 09:42 UTC on 13 December 2017 are missing
- SRAL L2 STC products acquired between 12:50 on 11 December and 12:50 UTC on 12 December 2017 are delayed
We apologise for the inconvenience this may have caused.
Sentinel-3A data unavailability
14 Dec 2017
Due to a Sentinel-3A Ground Segment anomaly, SRAL Level 2 NRT and STC products are missing or delayed from 13 December 2017 at 08:30 UTC. There is an on-going investigation of the root cause.
Sentinel-3A data unavailability
12 Dec 2017
Due to a Sentinel-3A Ground Segment anomaly on 12 December 2017, the publication of NRT products have been delayed from 05:45 to 11:30 UTC.
Sentinel-3 planned out of plane orbit manoeuvre (13/12/2017)
07 Dec 2017
Due to a planned out of plane orbit manoeuvre foreseen for 13 December 2017, Sentinel-3 data from SLSTR, OLCI and SRAL will be impacted.
More details will be provided at a later stage as satellite manoeuvre timings become available.
More details will be provided at a later stage as satellite manoeuvre timings become available.
Sentinel-2B resumes nominal operations
05 Dec 2017
Following the announcement on 04 December 2017, Sentinel-2B has now resumed nominal operations since 04 December 2017 at 19:00 UTC.
The unavailability period went from 02 December 2017 15:16 UTC to 04 December 2017 19:00 UTC.
We apologise for the inconvenience this may have caused.
The unavailability period went from 02 December 2017 15:16 UTC to 04 December 2017 19:00 UTC.
We apologise for the inconvenience this may have caused.
Sentinel-2B unplanned unavailability since 02 Dec 2017
04 Dec 2017
Due to an anomaly with the MSI instrument, Sentinel-2B data products with sensing time after 02 Dec 2017 15:16 UTC (orbit 3869) are not available.
The investigation into the root cause of this anomaly and its recovery are on-going.
The investigation into the root cause of this anomaly and its recovery are on-going.
Infrastructure maintenance activities on Mon 4 December and Tue 5 December 2017
01 Dec 2017
Infrastructure Maintenance activities are scheduled on Monday 4 December 2017 and Tuesday 5 December 2017.
The maintenance will affect the following data hub services:
During the maintenance service interruptions might occur and the publication of new products temporarily delayed.
We apologize for any inconvenience caused.
The maintenance will affect the following data hub services:
- Open Access Hub (including API Hub and Sentinel-3 PreOps)
- Collaborative Data Hub Node 1
- Copernicus Services Data Hub
During the maintenance service interruptions might occur and the publication of new products temporarily delayed.
We apologize for any inconvenience caused.
Plane orbit correction manoeuvres impacting Sentinel-3 data production (29/11/2017)
30 Nov 2017
Due to plane orbit correction manoeuvres that started on 29 November 2017 from 09:13 to 09:27 UTC, the following Sentinel-3 production problems occurred:
- All SLSTR products from 09:08:25 UTC to 10:59:23 UTC are missing.
- A possible degradation of data quality encountered on SRAL products during the time frame of the manoeuvre.
- OLCI products should not be impacted as the instrument was not acquiring at the time.
Products publication delay on ColHub Node1 (27-Nov-2017)
27 Nov 2017
Due to a database performance issue the product publication on the Collaborative Data Hub Node 1 has accumulated a backlog.
Dedicated maintenance activities will be undertaken to recover the backlog. A first downtime of 1 hour will occur at 15:30 UTC of the 27 November 2017. A second downtime, if necessary, will be performed on the 28th of November starting from 8:00 UTC.
The publication on Node 2 is nominal and will not be impacted by the maintenance activities.
We apologise for the inconvenience.
Dedicated maintenance activities will be undertaken to recover the backlog. A first downtime of 1 hour will occur at 15:30 UTC of the 27 November 2017. A second downtime, if necessary, will be performed on the 28th of November starting from 8:00 UTC.
The publication on Node 2 is nominal and will not be impacted by the maintenance activities.
We apologise for the inconvenience.
Unplanned maintenance on ColHub Node 1 (24 November 2017)
24 Nov 2017
Collaborative users are informed that an unplanned maintenance on ColHub Node 1 occurred on the 24th of November 2017 from 9:36 UTC to 9:47 UTC causing a service downtime of about 11 minutes.
We apologise for the inconvenience caused.
We apologise for the inconvenience caused.
Recovery of missing Sentinel-2 data on 19-20 November
23 Nov 2017
Referring to the news published on 20 November, we are pleased to inform users that the recovery of missing Sentinel-2 products on 19 and 20 November has been completed yesterday night, hence three days in advance with respect to the original plan.
Temporary publication delay of Sentinel-2 products in the Data Hubs (19 and 20 November 20...
20 Nov 2017
As a consequence of a ground segment anomaly, most of the Sentinel-2 products acquired between the mornings of 19 and 20 November are not available on the data hubs.
The recovery of the missing products has started and is planned to be completed within Friday 24 November.
We apologise for the inconvenience this may cause.
The recovery of the missing products has started and is planned to be completed within Friday 24 November.
We apologise for the inconvenience this may cause.
S-3A Data Unavailability (14 November 2017)
16 Nov 2017
Due to a Ground Segment anomaly on 14 November 2017, some data were lost for Sentinel-3A . The absolute sensing orbit involved were 9079 and 9080, i.e. relative orbits 251 and 252 of cycle 24.
This impacted data availability from instruments for the following UTC time periods:
Please note that products partially covering these sensing times might be degraded or missing.
This impacted data availability from instruments for the following UTC time periods:
- OLCI - From 11:32:12 to 11:41:12.
- SLSTR - From 12:05:12 to 12:49:11.
- SRAL - From 11:48:49 to 12:18:49.
Please note that products partially covering these sensing times might be degraded or missing.
Infrastructure Power Outage on ColHub Node 2. Access point restored: 9 Nov 2017, 13:28 UTC
09 Nov 2017
Collaborative users are informed that the power outage occurred on OVH infrastructure (see news) hosting the ColHub Node 2 service has been solved.
The ColHub Node 2 access point has experienced a downtime from 6:19 UTC to 13:28 UTC of the 9th of November 2017.
The ColHub Node 1 access point was not affected by the issue.
Products publication is gradually restored to nominal.
We apologize for the inconvenience that this may have caused.
The ColHub Node 2 access point has experienced a downtime from 6:19 UTC to 13:28 UTC of the 9th of November 2017.
The ColHub Node 1 access point was not affected by the issue.
Products publication is gradually restored to nominal.
We apologize for the inconvenience that this may have caused.
Sentinel-2B MSI decontamination sequence between 24 and 27 November 2017
09 Nov 2017
A routine decontamination activity of the Sentinel-2B MSI is planned over a continuous period of approximately 24 hours from 06:15 UTC on 25 November and 05:40 UTC on 26 November (corresponding approximately to absolute orbits of 3764 and 3777).
During this time period, no MSI acquisition will take place.
Correlated calibration activities will be performed before and after the decontamination activity and will also affect the acquisition plan from 06:28 UTC on 24 November to 06:40 UTC on 27 November.
During this time period, no MSI acquisition will take place.
Correlated calibration activities will be performed before and after the decontamination activity and will also affect the acquisition plan from 06:28 UTC on 24 November to 06:40 UTC on 27 November.
Unplanned infrastructure power outage on ColHub Node 2 since 6:19 UTC (9-Nov-2017)
09 Nov 2017
Collaborative users are informed that OVH is facing a major electrical problem at their data centre in Strasbourg where ColHub Node 2 is running. ColHub Node 2 service has been down since 6:19 UTC of the 9th of November 2017.
Investigation of the problem with ERDF (the national company in charge of the electrical network) is ongoing.
We apologise for the inconvenience this may cause.
Investigation of the problem with ERDF (the national company in charge of the electrical network) is ongoing.
We apologise for the inconvenience this may cause.
1064 news found
Created by 
